Talking on eggshells: soft skills for hard conversations

Introduction

Part I: Get comfortable with conflict. Why do we talk on eggshells?

Develop interpersonal situational awareness

Set an example of proactive grace

P.L.A.N. for challenging conversations

Part II: Keep your cool in the heat of the moment. Rude?

Arguing and disagreeing?

Blaming and shaming?

Making mistakes?

Teasing or taunting?

Making false accusations?

Sad or unhappy?

Complaining?

Not cooperating?

Making excuses?

Not listening?

Talking nonstop?

Pressuring me?

Carrying a grudge?

Ignoring rules of boundaries?

Part III: Manage your expectations, emotions, and mindset. Feel unseen, unheard, or unappreciated?

Feel afraid to speak up?

Feel nervous about upcoming opportunities?

Feel angry?

Part IV: What to do if someone doesn't care what's fair. Someone is being manipulative?

Someone is being a bully?

Someone is making my life miserable?

Someone won't change?

I'm wondering it it's worth being kind?

Summary and action plan: what's next?

Show the shift summary of Talking on Eggshells.